Scottrader FAQ

Contents

1. What are the recommended system requirements for using Scottrader?

2. How much does it cost to use Scottrader?

3. What do the colors mean on Time & Sales?

4. What does A, B, and U mean on the Ticker?

5. Why did the list I created not save after exiting Scottrader?

6. Why do the symbols show but no information is scrolling?

7. When I click the Scottrader link, nothing happens.

8. I am only able to load the initial welcome page. How can I correct this?

9. I am unable to retrieve a chart on a particular symbol.

10. How does the Save Layout feature work?

11. How does the Market Movers feature work?

12. I am unable to delete or edit my list.

13. I am using a Macintosh. Are there any special setups I need to know about?

14. How do I retrieve quotes on Options, Indices and Mutual Funds?

15. I am using Cable or DSL and the Scottrader will not load or gives a "Page Cannot be Displayed" message.

 

What are the recommended system requirements for using Scottrader?
 
See the Scottrader Requirements. Other systems can also access Scottrader but have not been tested. You may encounter various problems with graphics or functionality.

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How much does it cost to use Scottrader?

At this time, the Scottrader quote system is free to all of Scottrade's online customers.

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What do the colors mean on Time & Sales?

" " "  Green = trade occurred on the Ask.
" " "  Red = trade occurred on the Bid.
" " "  Cyan = trade did not occur on the Bid or Ask.
" " "  Yellow = trade broke either high or low for the day.

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What does A, B, and U mean on the Ticker?

A—The sale occurred on the Ask.
B—The sale occurred on the Bid.
U—Undetermined, The sale did not occur on the Bid or Ask.

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Why did the list I created not save after exiting Scottrader?

In order to make permanent changes to a list, you need to use either Create List or Edit List. Using Add Symbols or Delete only makes temporary changes to a list. Create List and Edit Lists are found under the Stock Lists button.

Make sure your list has a list name. If you do not have a name for your list you will be unable to save any changes. Re-create your list with a list name so you can edit and save changes. Do not enter any spaces in your list name.

If you have tried using the information here and are still unable to save a list, e-mail us with details and your account number.

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Why do the symbols show but no information is scrolling?

First check that the top left of the window says Active.

• Make sure you still have a connection to the Internet. If you lose your connection to the Internet, you will not be able to receive quote data.

• If you are accessing through a work network, make sure you have access through TCP socket 443. Check with your System Administrator to make sure you have access through port 443 to secure sites. If they need to restrict access, e-mail us and we can provide you with further information.

• If the previously stated information does not apply to your situation, e-mail us or check the Message Center.

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When I click the Scottrader link, nothing happens.

First check that your system meets the requirements necessary to access the Scottrader quote system. See System Requirements.

If your system meets the necessary requirements, make sure that you do not have any pop-up inhibiting software enabled. Many Internet Service Providers are now including pop-up inhibiting software. Some of these include America Online, Earthlink and MSN. This software is also available for download from the Internet. Pop-up inhibiters can block access to the Scottrader. Pop-up inhibitors have to be disabled or have to be set to allow pop-ups for our site in order to access the Scottrader.

If the problem still exists, check that the Java settings are enabled on your browser:

Enable Java in Microsoft Windows (Internet Explorer 6.0 or higher)

1. Click Tools on the toolbar.

• • Click Internet Options.

  • Click the Security tab at the top.

  • Click the Custom Level button at the bottom.

  • Scroll down to Scripting of Java applets.
    
    

1. • Make sure that the radio button is set to ENABLE

   • Click OK.

2. Click the Advanced tab.

1. • Scroll down to Java (Sun).
     
     

1. • Use JRE should be selected.

   • Click OK to complete the check for Java Settings in the Internet Options window.

   • Close all browser windows and then open again to access.

Enable Java in Macintosh

Macintosh users should use the most recent version of Internet Explorer to access Scottrader.

1. Open Internet Explorer (If you are using AOL with a Mac, follow these instructions).

• 1. Click Edit at the top.

  2. Click Preferences.

  3. Under Web Browser, click Web Content.

  4. At the right, under Active Content, select Enable Scripting.

  5. Scroll down the left menu, and click Java.

  6. At the right, under Java Options, select Enable Java (Apple MRJ), Log Java output, and Log Java exceptions.

  7. Scroll down the left menu, and click Security Zones.

  8. At the right, select Custom, and click the Settings button.

  9. Under ActiveX Controls and Plug-ins, Run ActiveX controls and plug-ins has to be set to Enable.

  10. Under Scripting, both Execute scripts and Execute scriptlets have to be set to Enable.

  11. Click OK to exit the window.

2. In the left menu, click Advanced.

• 1. On the right, under Cache, Once per session should be enabled. click the Empty Now button to clear the cache.

  2. In the left menu, click Cookies. When receiving cookies should be set to Never Ask.

  3. Your browser stores many of its settings. The best way to ensure that changes take effect is to close your browser completely and then relaunch it.

3. Enable Apple Safari 2.x:

4. 1. From the Safari menu, select Preferences.

   2. When the Preferences open, select the Security icon.

   3. Check the Enable plug-ins, Enable Java and Enable JavaScript check boxes.

   4. Reload the current page.

Enable Java in AOL

1. Minimize AOL.

2. Open Internet Explorer by going to Start - Programs - Internet Explorer.

3. Follow the instructions above for Internet Explorer version 5 and higher. If you do not have Internet Explorer version 5.0 or higher, download a recent version. To do this, go to Keyword and type in 128browser. Click Go and follow instructions.

Enable Java in Netscape 7.x

1. From the browser's Edit menu, click Preferences.

2. Within the Category pick list, expand the Advanced item by clicking on the triangle twisty.

3. Select Scripts & Plugins.

4. Within the Scripts & Plugins window, check Navigator under the Enable JavaScript for grouping. In the Allow Scripts to pane, make sure items regarding cookies are checked.

5. Click OK to close the Preferences dialog box.

6. Reload the current page.

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I am only able to load the initial welcome page. How can I correct this?

If you are only able to load the initial welcome Scottrader page, but nothing loads after this, you will need to download the latest Java Runtime Environment (JRE).   The Java Runtime Environment is what makes it possible to run Java with your Scottrader application. Scottrade recommends JRE version 6 Update 1.

To download JRE, click the download available for your Operating System below:

Operating System	Java Runtime Environment Download Location
Microsoft Windows	To install the latest version of the Java Runtime Environment (JRE), follow the instructions below:
Verify Java Install Now	Install Java Note: Your computer must remain connected to the Internet during the installation. Click Here to download the Java Runtime Environment After clicking on the download link, you will be brought to the Java web page that displays the Free Java Download button. Click on the "Free Java Download" button similar to the one shown here. Recommended Version 6 Update 1 (filesize: ~7.1 MB) Windows Vista, XP, 2000 and 2003 Server Follow the prompts to install Java, agreeing with the license and selecting a typical install. When you have successfully downloaded Java for Windows, you should see a task bar pop-up message indicating that Java (TM) Platform, Standard Edition has been installed:   You will then be prompted to verify your installation.  Click on the Verify Installation button as shown below.  You may also verify by clicking here You will then receive a congratulations message upon completing the verification.
Macintosh	Click here to download the Java Runtime Environment for Macintosh
	Proceed to the Macintosh support website that includes instructions for downloading the latest Java Download Java from Apple website (Macintosh OS X) Java has become the de-facto standard language for developing cross-platform applications. Recognizing this, Apple has made Java a core component of Mac OS X. Mac OS X includes the full version of Java 2, Standard Edition meaning you have the Java Developer Kit (JDK) and the HotSpot virtual machine (VM) without downloading, installing or configuring anything. And because Apple has optimized Java on Mac OS X, Java applications act as first-class citizens on Mac OS X.

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I am unable to retrieve a chart on a particular symbol.

First, check that you have not selected more than the limit displayed at the top of the screen.

For example, the limit of charts available as shown in the image above is 5." There are currently 0 charts open.

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How does the Save Layout feature work?

The Save Layout feature is used to save all the items that you have open at one time to a database so that you can retrieve all saved screens the next time you log on to the Scottrader. To save a layout, open all the windows that you would like to appear the next time you log in and click the Save Layout button at the top. A window will appear saying your layout has been saved successfully. Click OK. The next time you log in, a window will appear asking if you would like to retrieve your last saved layout. Click OK.

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How does the Market Movers feature work?

The Market Movers feature displays stocks that have reached the high or low for the day. Information that displays with a red background has reached the year low. Information that displays with a green background has reached the year high. The Market Movers feature is not available until 10 a.m. Eastern Standard Time. Updates are not available during Extended Hours trading.

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I am unable to delete or edit my list.

If you are unable to delete or edit a list that has been created, you may have entered spaces in the list name. You will need to e-mail us to have the list deleted.

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I am using a Macintosh. Are there any special setups I need to know about?

If you are using a Macintosh, you need to setup the system to Use Mac Menus. If you do not set this up, the menu on the Stock Lists button will immediately disappear. To enable this setting, click the Display button at the top and then check the box in front of this option.

Because Mac users are unable to right-click, double-click the symbol and drag it to the bottom right section of the Stock List screen to quickly access Time & Sales, Quick Quote, Option Chains, Charts, or the to Delete a row. These features will appear with an explanation at the bottom left.

If you have any problems connecting, check the Requirements and the Java Settings explanations above.

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How do I retrieve quotes on Options, Indices and Mutual Funds?

Certain symbols need special characters entered before the symbol in order to retrieve a quote.

• Options have to be entered with a dot in front of the symbol. For example: .CFH

• Indices have to be entered with a dollar sign in front of the symbol. For example: $DJI

• Mutual Funds have to be entered with a carat in front of them. For example: ^JAGIX

I am using Cable or DSL and the Scottrader will not load or gives a "Page Cannot be displayed" message.

First, if you have a personal firewall installed, disable it and see if this corrects the problem. If this corrects the problem and you still want to use the firewall, you will need to check the firewall manual or contact the firewall supplier.

There are also routers that are used with Cable and DSL connections. These could need to be reset due to an outage or some other issue. Contact your Internet Service Provider or the router manufacturer for assistance.

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© 2008 Scottrade. All rights reserved.
Last updated July 16, 2008